As of October 2024 I still work for Broadlinc Communications, as the IT Director. I still provide business IT support in that role to Broadlinc customers.

In 2024, the HFC (coaxial cable) plant assets of Broadlinc were sold to Charter Communications (Spectrum). All customers receiving cable or fiber service will be served by Spectrum going forward. During a  transitional period Broadlinc will continue to serve these customers until Spectrum is prepared to switch services over. However, Spectrum is not offering managed IT services at this time.

During this transition, all business customers will receive the same exceptional service as always, at the previously established rates.

At the end of this period, all transitioning business customers who wish to retain IT service will need to engage with Lock3 directly. Please give us a call and let us ensure a smooth transition.

One of two things will happen: if you own the equipment, you will keep it. We will continue to manage it through the transition period, unless you request otherwise. After the transition completes, you will continue to own the equipment but it will be unmanaged unless you switch to Lock3. We will seamlessly transfer the management backend once an agreement is in place.

If you do not own the equipment, those assets will transfer to Spectrum. We have no say in what happens next, you will need to contact them to find out what to do. In the event that you retain the equipment through some arrangement with Spectrum, you can engage the management services of Lock3 and we will transfer the backend seamlessly once an agreement is in place.

If you do not know whether you own your equipment or not, contact Broadlinc customer service.